Privacy Policy
Privacy Policy
Privacy Policy
We’re committed to safeguarding your personal data with transparent and strong privacy practices
We’re committed to safeguarding your personal data with transparent and strong privacy practices
We’re committed to safeguarding your personal data with transparent and strong privacy practices
Welcome to CollCrew’s privacy policy.
CollCrew, operated by Collcrew EduTech Pvt. Ltd., and its affiliates (collectively, “CollCrew”, “we” or “us”) are engaged in the business of providing services to school and college students to make their admission process easier and guide them to pick the right college for them. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website https://www.collcrew.com or mobile application ‘CollCrew’ (collectively, “Platform”) or avail products or services that CollCrew offers you on or through the Platform (collectively, the “Services”). Our company address is No. 4/335-30, Thirumalai Nagar, Kattiganapalli Post, Krishnagiri, Tamil Nadu, India, 635001.
At CollCrew, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.
Please note that unless specifically defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions, available at Terms and conditions (“Terms”). Please read this Policy in consonance with the Terms.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
Please refer to Section 1 to understand how the terms of this Policy apply to you.
Welcome to CollCrew’s privacy policy.
CollCrew, operated by Collcrew EduTech Pvt. Ltd., and its affiliates (collectively, “CollCrew”, “we” or “us”) are engaged in the business of providing services to school and college students to make their admission process easier and guide them to pick the right college for them. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website https://www.collcrew.com or mobile application ‘CollCrew’ (collectively, “Platform”) or avail products or services that CollCrew offers you on or through the Platform (collectively, the “Services”). Our company address is No. 4/335-30, Thirumalai Nagar, Kattiganapalli Post, Krishnagiri, Tamil Nadu, India, 635001.
At CollCrew, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.
Please note that unless specifically defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions, available at Terms and conditions (“Terms”). Please read this Policy in consonance with the Terms.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
Please refer to Section 1 to understand how the terms of this Policy apply to you.
2. Personal Data We Collect
• We collect different types of personal data about you. This includes, but is not limited to: We collect different types of personal data about you. This includes, but is not limited to:
i. Contact Data: such as your mailing or home address, location, email addresses, and mobile numbers.
ii. Identity and Profile Data: such as your name, username or similar identifiers, photographs, school name, grade level, and gender.
iii. Academic Interest Data: such as your academic interests, college preferences, career goals, extracurricular activities, and any other information relevant to the college admission process.
iv. Marketing and Communications Data: such as your address, email address, information posted in service requests, offers, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences.
v. Technical Data: which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
vi. Usage Data: which includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.
• We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used
2. Personal Data We Collect
• We collect different types of personal data about you. This includes, but is not limited to: We collect different types of personal data about you. This includes, but is not limited to:
i. Contact Data: such as your mailing or home address, location, email addresses, and mobile numbers.
ii. Identity and Profile Data: such as your name, username or similar identifiers, photographs, school name, grade level, and gender.
iii. Academic Interest Data: such as your academic interests, college preferences, career goals, extracurricular activities, and any other information relevant to the college admission process.
iv. Marketing and Communications Data: such as your address, email address, information posted in service requests, offers, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences.
v. Technical Data: which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
vi. Usage Data: which includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.
• We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used
3. How Do We Collect Personal Data?
• Direct Interactions: You provide us your personal data when you interact with us. This includes personal data you provide when you: (a) Direct Interactions: You provide us your personal data when you interact with us. This includes personal data you provide when you: i. register for an account or profile with us; ii. complete forms or surveys on our Platform; iii. use our Services or carry out other activities in connection with the Services; iv. enter a promotion, user poll, or online surveys; v. request marketing communications to be sent to you; or vi. report a problem with the Platform and/or our Services, give us feedback or contact us.
• Automated technologies or interactions: Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.
• Third parties or publicly available sources: We will receive personal data about you from various third parties: Third parties or publicly available sources: We will receive personal data about you from various third parties: i. Technical data from analytics providers such as Facebook and advertising networks; ii. Identity and profile-related Data and Contact Data from publicly available sources, etc.; iii. Personal data about you from our affiliate entities.
3. How Do We Collect Personal Data?
• Direct Interactions: You provide us your personal data when you interact with us. This includes personal data you provide when you: (a) Direct Interactions: You provide us your personal data when you interact with us. This includes personal data you provide when you: i. register for an account or profile with us; ii. complete forms or surveys on our Platform; iii. use our Services or carry out other activities in connection with the Services; iv. enter a promotion, user poll, or online surveys; v. request marketing communications to be sent to you; or vi. report a problem with the Platform and/or our Services, give us feedback or contact us.
• Automated technologies or interactions: Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.
• Third parties or publicly available sources: We will receive personal data about you from various third parties: Third parties or publicly available sources: We will receive personal data about you from various third parties: i. Technical data from analytics providers such as Facebook and advertising networks; ii. Identity and profile-related Data and Contact Data from publicly available sources, etc.; iii. Personal data about you from our affiliate entities.
4. How do we use your personal data?
• We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes: i. to verify your identity to register you as a user, and create your user account with us on the Platform; ii. to provide the Services to you; iii. to personalize your experience on our Services, such as by providing tailored college recommendations and content relevant to your interests and profile; iv. to guide your college selection process, including helping you discover colleges, understand admission requirements, and make informed decisions about your college choices; v. to monitor trends and improve our Services based on usage patterns and feedback; vi. to improve customer service to effectively respond to your Service requests and support needs; vii. to send periodic notifications to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services; viii. to market and advertise the Services to you; ix. to comply with legal obligations; x. to administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations; xi. to improve our business and delivery models; xii. to perform our obligations that arise out of the arrangement we are about to enter or have entered with you; xiii. to enforce our Terms; and xiv. to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
• You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorise us, our associate partners, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.
• You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us via the Services or otherwise, including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to vendors, social media companies, third party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the CollCrew group in connection with the above mentioned purposes.
• You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.
4. How do we use your personal data?
• We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes: i. to verify your identity to register you as a user, and create your user account with us on the Platform; ii. to provide the Services to you; iii. to personalize your experience on our Services, such as by providing tailored college recommendations and content relevant to your interests and profile; iv. to guide your college selection process, including helping you discover colleges, understand admission requirements, and make informed decisions about your college choices; v. to monitor trends and improve our Services based on usage patterns and feedback; vi. to improve customer service to effectively respond to your Service requests and support needs; vii. to send periodic notifications to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services; viii. to market and advertise the Services to you; ix. to comply with legal obligations; x. to administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations; xi. to improve our business and delivery models; xii. to perform our obligations that arise out of the arrangement we are about to enter or have entered with you; xiii. to enforce our Terms; and xiv. to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
• You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorise us, our associate partners, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.
• You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us via the Services or otherwise, including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to vendors, social media companies, third party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the CollCrew group in connection with the above mentioned purposes.
• You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.
5. Cookies
• Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser, if you permit it to, that enables the sites or service providers’ systems to recognise your browser and capture and remember certain information.
• We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
• Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information within a file specific to you.
5. Cookies
• Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser, if you permit it to, that enables the sites or service providers’ systems to recognise your browser and capture and remember certain information.
• We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
• Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information within a file specific to you.
6. Disclosures of your personal data
• We may share your personal data with third parties set out below for the purposes set out in Section 4: We may share your personal data with third parties set out below for the purposes set out in Section 4: i. Internal third parties, which are other companies within the CollCrew group of companies. ii. External third parties such as: iii. trusted third parties such as our associate partners, and service providers that provide services for us or on our behalf. This includes hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content, and providing our Services to you; iv. analytic service providers and advertising networks that conduct web analytics for us to help us improve the Platform. These analytics providers may use cookies and other technologies to perform their services; v. other registered users on our Platform upon your request or where you explicitly consent to such disclosure; and vi. regulators and other bodies, as required by law or regulation.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Disclosures of your personal data
• We may share your personal data with third parties set out below for the purposes set out in Section 4: We may share your personal data with third parties set out below for the purposes set out in Section 4: i. Internal third parties, which are other companies within the CollCrew group of companies. ii. External third parties such as: iii. trusted third parties such as our associate partners, and service providers that provide services for us or on our behalf. This includes hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content, and providing our Services to you; iv. analytic service providers and advertising networks that conduct web analytics for us to help us improve the Platform. These analytics providers may use cookies and other technologies to perform their services; v. other registered users on our Platform upon your request or where you explicitly consent to such disclosure; and vi. regulators and other bodies, as required by law or regulation.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. Your Rights in Relation to Your Personal Data
• Access and Accuracy: You are responsible for providing accurate and up-to-date data. CollCrew provides the ability to access and correct inaccurate data, subject to legal requirements.
Data Copies: You can request a copy of your personal data by emailing support@collcrew.com, and the company may take up to 7 working days to respond.
Opting-out: You can opt-out of marketing emails using the instructions provided in those emails. It may take up to 10 business days for this to take effect, and you may still receive account-related emails.
7. Your Rights in Relation to Your Personal Data
• Access and Accuracy: You are responsible for providing accurate and up-to-date data. CollCrew provides the ability to access and correct inaccurate data, subject to legal requirements.
Data Copies: You can request a copy of your personal data by emailing support@collcrew.com, and the company may take up to 7 working days to respond.
Opting-out: You can opt-out of marketing emails using the instructions provided in those emails. It may take up to 10 business days for this to take effect, and you may still receive account-related emails.
8. Deletion of Account and Personal Data
• Requesting Deletion: You can delete your account and personal data by emailing support@collcrew.com.
Processing Time: It may take up to 7 working days to process a deletion request.
Retention: Deleting your account results in a loss of access to Services; however, transaction-related data will be retained as required by law.
8. Deletion of Account and Personal Data
• Requesting Deletion: You can delete your account and personal data by emailing support@collcrew.com.
Processing Time: It may take up to 7 working days to process a deletion request.
Retention: Deleting your account results in a loss of access to Services; however, transaction-related data will be retained as required by law.
9. Transfers of Your Personal Data
• International Storage: Your data may be transferred to and stored in countries other than where you are based if servers, vendors, or partners are located abroad.
Consent: By submitting your data, you agree to this international transfer, storage, and processing.
9. Transfers of Your Personal Data
• International Storage: Your data may be transferred to and stored in countries other than where you are based if servers, vendors, or partners are located abroad.
Consent: By submitting your data, you agree to this international transfer, storage, and processing.
10. Data Security
• Security Measures: The platform uses encryption, password protection, and physical security measures to protect data from unauthorized access.
User Responsibility: You are responsible for keeping your password confidential. CollCrew is not responsible for unauthorized account activity resulting from a compromised password.
Notification: If your password is compromised, you should notify CollCrew promptly to initiate a password change.
10. Data Security
• Security Measures: The platform uses encryption, password protection, and physical security measures to protect data from unauthorized access.
User Responsibility: You are responsible for keeping your password confidential. CollCrew is not responsible for unauthorized account activity resulting from a compromised password.
Notification: If your password is compromised, you should notify CollCrew promptly to initiate a password change.
11. Data Retention
• General Policy: Data is stored as long as necessary to fulfill its purpose or to comply with legal obligations.
Anonymization: In some cases, data may be aggregated and anonymized for research or statistical use, at which point it may be used indefinitely.
11. Data Retention
• General Policy: Data is stored as long as necessary to fulfill its purpose or to comply with legal obligations.
Anonymization: In some cases, data may be aggregated and anonymized for research or statistical use, at which point it may be used indefinitely.
12. Business Transitions
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
12. Business Transitions
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
13. User Generated Content
• Public Nature: Any comments, feedback, or pictures you post on the Platform may become public and available to all visitors.
Responsibility: You are solely responsible for ensuring the content you share complies with applicable laws.
13. User Generated Content
• Public Nature: Any comments, feedback, or pictures you post on the Platform may become public and available to all visitors.
Responsibility: You are solely responsible for ensuring the content you share complies with applicable laws.
14. Updates to this policy
• Notification: Revised policies will be uploaded to the platform or shared via email.
Consent to Changes: Continued use of the platform after notice constitutes consent to the updated policy.
14. Updates to this policy
• Notification: Revised policies will be uploaded to the platform or shared via email.
Consent to Changes: Continued use of the platform after notice constitutes consent to the updated policy.
15. Grievance officer
• Contact Information: For questions or grievances, you can contact the Grievance Officer:
Name: Manmohan Mani
Designation: CEO
Email: manmohan@collcrew.com
Support Email: support@collcrew.com
15. Grievance officer
• Contact Information: For questions or grievances, you can contact the Grievance Officer:
Name: Manmohan Mani
Designation: CEO
Email: manmohan@collcrew.com
Support Email: support@collcrew.com